"Working with Rich on many computer issues over the
years has been very informative and educational. Rich is my go to person for all computer/cell
phone issues. He is very thorough and will work until one's computer issues are resolved. No
matter what the problem is he researches the issue until it's completion. Rich is flexible in
making appointments and is very responsive to any questions. He offers many suggestions & tips
to make computer work easier & more efficient. I feel very confident in recommending Rich to
any one having computer/cell phone issues.
(Gwen Godinez, 03/2021
"Richard and Chad are just excellent at what they do.
We had them update our computers in the office and coordinate all of the loose ends of our
advertising and online presence to a more cohesive presentation of our company.
They bend over backwards to help out their clients and I really just can't say enough for their professionalism and great service!
(Jill Anderson - Anderson Flooring Co., 02/2021
New Berlin, WI)
"We are an "older" couple and not computer savvy so, over many years, Rich has been our tech guru!
He has helped us with the team viewer app that allows him to take control remotely. He works long and hard to correct our issue
and we are grateful for his caring attention. He never gives up until it's fixed!!."
(Bob & Claudia Stewart, 02/2021
Twin Oaks, Franklin, WI)
"Richard has been an enormous help to myself and my husband over the years. He is a wizard on the computer and if he does not know the answer he is not
afraid of taking the extra time to find a solution. He is a man of his word and very caring and compassionate in dealing with many in their tech needs. "
(Jane Pipito, 02/2021
"Did great job on my Windows 10 PC. Hard drive was acting up and they replaced with a SSD. All data and apps ported over and has run fine since changed. Had PC back in a few days.
Provided phone support when I wasn't sure of something a while later. Would use again and recommend Novell Consulting to others. "
(Wayne Muszynski, 02/2021
"I have worked with Novell Consulting for six years. He is responsive, understanding and takes time to explain things. I have not had any problems with my desktop or laptop, software,
Internet speed, router, etc. I also have had an excellent experience with Novell Consulting and my new smart TV."
(Michele Kenner, 02/2021
"I have used Novell Consulting several times for computer and printer problems. The service was always prompt and accurate.
Richard is a friendly person who explains what he is doing every step of the way. He is always ready to help. He even helped me fix my Alexa!
I have recommended Novell Consulting to friends for good service with reasonable prices.
(Jerri Karas Schubet, 11/2018
"My experience with Novell Consulting has been outstanding. Over the last couple years Novell has assisted our church and our child development center with
excellent trouble shooting and relatively quick repairs of our computer equipment and network. Rich Novell is very efficient and operates with a sense of determination in fixing and
repairing equipment and software. Novell is very knowledgeable. Not only that they listen to you explain your problem to be sure the work solves the problem. Also Novell is very friendly
and respects your time. I have recommended Novell to others and they are happy too."
(Rev. Stu Merkel, 04/2015
Faith Community Church, Franklin, WI)
"I've never met someone before who was so excited about taking on the challenge to repair my laptop. I had a malware problem.
He asked me a few questions to make sure he understood what my problem was with the laptop. The repair was done the same day I dropped it off. I found his prices extremely
reasonable. Rich is a very friendly person who has a passion for computers, he gets excited about the challenge to fix it. He got it done at the promised time and his quality
of work was excellent."
"Richard has volunteered his time for over 10 years at the Franklin Public Library.
He works individually with library patrons of all skill sets regarding computer usage.
He has been a real asset to the library program as our budget would NOT have been able to afford someone of his caliber.
It is because of his service to the library that more people are now able to use the internet, set up email, design webpages etc.
Richard takes them from a basic/novice level to actual computer user.
His services are invaluable to us and the Franklin community"
( Barbara Roark, 02/2012
Director Franklin Library)
"I am an 82 year old retired physician (General Pathology) who has known Rich for about five years.
I know little about his profession and the accomplishments that he has achieved over his career. For me it is impressive but not necessarily akin to my background.
My intent here is to express my admiration for Rich Novell as a good man!
We met when he came to our home to consult regarding my computer. He does this as a community service.
Many of his clients are elderly, with the desire to learn, thus intent on venturing into the electronic laden 21st century.
Rich is there for them as a mentor, to restore, mend, and, if necessary, build a new computer ALL AT A LOW PRICE, IF NOT COST.
He is there for us old folks who are still learning.
Richard Novell is a dynamic, energetic, extremely capable ‘young’ man who seeks challenges with passion.
He is kind, thoughtful, dedicated to his family and one who reaches out to share his many talents with others.
We are all blessed with talent. When it comes to talent RICH is a RICH man"
(Paul Glunz, M.D., 01/2012
Twin Oaks, Franklin, WI)
"Richard is a highly motivated and passionate programmer.
His attention to detail with superb analytical abilities sets him apart from the rest.
He maintains a vision of the strategic objective and not only facilitates but helps the customer understand the big picture.
His objectives remain focused on delivering high quality results with a realistic approach. He is a gem!
(Tracy Trench 01/2012
First Vice President at Robert W Baird & Co)
"I have had the opportunity of working with Rich on several different projects at Baird.
Rich understands technical details of the project and has the ability to explain the details to anyone at any level of the firm.
He always has a smile and positive attitude.
Rich’s attention to detail and recommendations always helps to keep each project moving forward to a successful completion."
( Lisa North 01/2012